Privacy Policy

Privacy Policy

Introduction

Welcome to https://greenwood-village-adolescent-and-teen-therapy.denvermentalhealthcare.com (hereinafter referred to as “Greenwood Village Adolescent and Teen Therapy,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy explains our data collection, use, and disclosure practices regarding your interaction with our website, applications, services, and products.

Scope

This policy covers all aspects of your engagement with our online presence, including but not limited to:

  1. Our official website at https://greenwood-village-adolescent-and-teen-therapy.denvermentalhealthcare.com.
  2. Any mobile applications or software developed by us and downloaded from app stores.
  3. Online services accessed through our platform, such as therapy scheduling and online resources.
  4. Interactions via email, phone, text messages, or other communication channels initiated by us.

Please note that this policy does not extend to third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies governing user data collection, so we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy guides our interactions with users in the following scenarios:

  1. Using Our Services: When you create an account and utilize our applications or services as an authorized user, we collect and process your data to provide personalized experiences and support.
  2. Visiting Our Websites: Every time you access or interact with our websites, certain information is automatically collected through cookies and other tracking technologies.
  3. Communication: If you choose to receive newsletters, emails, calls, or SMS messages from us, we will use your contact details for the purpose of communication.

Personal Data Collection

We collect diverse types of personal data to enhance your experience and provide quality services:

  1. Account Information: This includes your name, user ID, email address, and password used to access our platforms.
  2. Payment and Financial Details: We may require your payment information for subscription plans or one-time purchases. This could include credit card numbers, billing addresses, and transaction history.
  3. Purchase Data: Information about products or services you buy from us, including quantities, prices, and purchase dates.
  4. Mobile Device Identifiers: Unique device identifiers (UDIDs) or similar information to recognize your mobile devices when using our mobile applications.
  5. Location Data: With your consent, we may access your location data to provide location-based services or personalized content.
  6. Feedback and Reviews: Any comments, reviews, or feedback you choose to share with us.
  7. Social Media Information: If you connect our services to your social media accounts, we may collect data from these platforms (e.g., profile pictures, public posts).
  8. Product Preferences: Details about the products or services that interest you and any preferences expressed while using our platform.

We obtain this data through direct user input, automated systems, and third-party service providers.

Cookies

We employ cookies to enhance your online experience and gather analytics:

  1. Strictly Necessary Cookies: These are essential for the basic functionality of our website and services, ensuring a seamless user journey.
  2. Preference Cookies: They remember your preferences, such as language settings or display options, to provide tailored experiences.
  3. Analytics Cookies: Used by our analytics tools to track website usage, gather statistical data, and improve service quality.

Users can exercise control over non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data for various periods, as required by law or for legitimate business purposes:

  1. Account Information: We keep this data as long as your account is active or until you request its deletion.
  2. Payment Details: Financial information is stored securely in compliance with payment card industry standards and retained for accounting and fraud prevention purposes.
  3. Purchase History: Purchase-related data may be kept for billing, order fulfillment, and analytics.
  4. Communication Records: We may retain communication records to improve our services and respond to your inquiries.
  5. Other Data: Personal data associated with other activities will be retained only for as long as necessary for the fulfillment of legitimate business interests or legal obligations.

Once the retention period expires, we take reasonable steps to delete or anonymize the data securely.

Security Measures

We prioritize the protection of your personal data through robust security practices:

  1. Data Encryption: We use encryption protocols to safeguard transmitted and stored data from unauthorized access.
  2. Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict security standards to process data on our behalf.
  3. Access Controls: Our systems implement role-based access controls to ensure that only authorized personnel can access sensitive data.

Children’s Privacy

Our services are not intended for individuals under 18 years old, and we do not knowingly collect personal data from children in this age group.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  1. Access: The right to request access to the personal data we hold about you.
  2. Rectification: The right to correct or update incomplete or inaccurate personal data.
  3. Erasure (Right to be Forgotten): The right to request the deletion of your personal data in certain circumstances.
  4. Restriction: The ability to limit the processing of your data for specific purposes.
  5. Data Portability: The right to obtain a copy of your personal data in a structured, commonly used format and to transfer it to another controller.
  6. Objection: The right to object to the processing of your data for certain purposes, including direct marketing.
  7. Non-Discrimination: The right to be free from discrimination when exercising any of the above rights.

To exercise these rights or if you have any data-related queries, please contact our privacy team at the details provided below.

Changes to Policy

We may update this Privacy Policy periodically to reflect changes in our practices and legal requirements. Any modifications will be posted on this page with an updated effective date. We encourage users to review this policy regularly for any changes.

Contact Information

For any questions, feedback, or data-related requests, please reach out to us:

  • Email: contact@greenwood-village-adolescent-and-teen-therapy.denvermentalhealthcare.com
  • Address: Greenwood Village Adolescent and Teen Therapy, [Street Address], [City, State, ZIP Code]